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Why AMS Catalog?
PRODUCT LINE:
Having a relationship with vendors that purchase high volume of products from the manufacturers, we are able to offer:
· More variety under one roof
That is one of our strengths. While others offer bits and pieces of different products, we offer a full spectrum of newest brand name products.
· Sharper Prices
Being able to purchase big quantities from the manufacturers enables us to have the best possible pricing and to extend it to our clientele. In addition to that, we take pride in the fact that we are one of the few to pass on manufacturer’s instant rebates to you.
· Newest Generation of Products:
Your customers want the latest version of the product in the market. With us not only will you have the latest version of a given product but also have the prior versions as hot pick items at lower prices.
· Dual voltage 110/240 - Pal/Secam System-Multisystem.
Due to high volume of export business, we recognize the need to carry dual voltage products. While others carry products that function only in the USA market, we can offer you a variety of products that work overseas.
· Hot Pick Items
Every day, manufacturers and vendors would like to push new products and give special deals because they want to liquidate inventory. You will be notified of such in advance so that you can benefit from these opportunities.
SHIPPING and HANDLING
· Drop Shipment
Your order is shipped within the next 24-48 hours after order is received.
· Bundled pricing
Our bundled pricing option enables you to include shipping and handling in your sales price without worrying about variations.
· White Glove Service
For large TV shipments, a driver or a 2 man delivery team will be entering the customer's home with the shipment, unless they prefer otherwise
INSTALLATION
· We can offer you installation services option that you can re price and sell to your customers that is available all over the United States with a third Party Services
EXTENDED WARRANTY
· Another profit center for your project. Available for selected items with several options.
RETURN POLICY
If customer finds it necessary to return merchandise, they will follow the procedure as described below. AMS does not offer cash or credit refunds. All returns must be authorized by AMS Voicecom. Customers must call our customer service department for a return authorization (RA) number. (800-683-4438) Please have PO#, Order # or Invoice # ready when they call. No returns will be accepted after 30 days. Any merchandise that is received damaged or defective must be reported to Customer Service within 30 days of receipt. Merchandise reported defective after the 30 day period can be fixed through the manufacturer's warranty. Merchandise reported defective during the 30 day period a UPS prepaid call tag will be issued, and UPS will pick up the item. Upon receipt of defective merchandise a replacement will be shipped unless otherwise notified. Merchandise reported damaged, a claim will be filed with UPS. Upon receipt of UPS findings, a replacement will be shipped unless otherwise notified. All returns must be packed in the original manufacturer's box and include all original packing materials & accessories. Projection televisions, Televisions 24" and over, digital camcorders, digital cameras, Ipods and computers cannot be returned. These are factory authorized home repair service only. We will help in any way possible to take care of the problem. Return Authorizations will only be issued for damaged items as long as a claim can be filed with the shipping carrier. Merchandise that has been damaged must not be moved from the address it was delivered to. Truck deliveries The merchandise must be inspected before you sign the bill of lading. For obvious damage customer must either refuse the delivery or make sure they note the damage or shortage on the bill of lading before theysign it. Concealed damage must be reported immediately to A.M.S. Customer Service, no later than 5 working days.
TECHNICAL ASSISTANCE
Because you need to know:
- latest availability in the inventory,
- best deals available,
- near real time price changes
we offer you’re an automated data flow that is updated every 2 hours. Custom integration between platforms and technical assistance is available to get you going as soon as an account is setup.
TOLL FREE CUSTOMER SERVICE
Customers may need more than web support. We offer multilingual live customer service support Mon-Fri 9:00 – 5:00 pm. Scope of the support is for shipping and handling. Available languages are:
· English
· Spanish
· Turkish
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