|
|
|
|
|
|
A.M.S. Merchandise Returns Policy 2010
If customer finds it necessary to return merchandise, they will follow the procedure as described below. A.M.S. does not offer cash or credit refunds. All returns must be authorized by A.M.S. Voicecom. Customers must call our customer service department for a return authorization (RA) number. (888-804-7095) Please have PO#, Order # or Invoice # ready when they call. No returns will be accepted after 30 days. Any merchandise that is received damaged or defective must be reported to Customer Service within 30 days of receipt. Merchandise reported defective after the 30 day period can be fixed through the manufacturer's warranty. Merchandise reported defective during the 30 day period a UPS prepaid call tag will be issued, and UPS will pick up the item. Upon receipt of defective merchandise a replacement will be shipped unless otherwise notified. Merchandise reported damaged, a claim will be filed with UPS. Upon receipt of UPS findings, a replacement will be shipped unless otherwise notified. All returns must be packed in the original manufacturer's box and include all original packing materials & accessories. Projection televisions, Televisions 24" and over, digital camcorders, digital cameras, Ipods and computers cannot be returned. These are factory authorized home repair service only. We will help in any way possible to take care of the problem. Return Authorizations will only be issued for damaged items as long as a claim can be filed with the shipping carrier. Merchandise that has been damaged must not be moved from the address it was delivered to. Truck deliveries The merchandise must be inspected before you sign the bill of lading. For obvious damage customer must either refuse the delivery or make sure they note the damage or shortage on the bill of lading before theysign it. Concealed damage must be reported immediately to A.M.S. Customer Service, no later than 5 working days.
|